If you have questions that are not covered below please send those questions to us and we will answer quickly.
- What is a no-charge event?
It means you do not charge your registrants for attending your event or activity.
- What kinds of questions can we ask on the registration form?
You can ask any kind of question and as many as you want with the limitations of the price plan you choose. For most events, we suggest that you ask no more than four questions to avoid frustrating registrants. You can also provide us your chosen answers to questions so the registrant can just click on an answer rather than typing one. Take a look at DEMO events to see how questions are included in the site. Typical questions might be "How do you find out about our event" (answers: Mailer, Article in paper, Friend, Advertisement. etc.) or "Tell us your professional capacity" (answers: Executive, Manager, Engineer, Other Professional, etc.)
We can also have questions that are mutually exclusive, so if you answer one,
you cannot answer the other. One use of this is when you have multiple sets
of workshops occurring at the same time, and within each workshop the registrant
has multiple choices.
- Can more than one person register at a time?
Yes. This is how it works. The person paying first chooses all the
items available for themselves and their group, and then pays for them (each member of
the group can have different items, if available). Once paid, each member's contact information
is entered on another form, together their choice of paid-for items. If the payer does
not have all the groups contact information, he or she, or the group member can return
later to enter the appropriate information—a link is provided by email for this
- How do you handle walk-ins at an event?
You can handle them just as you do now—accept a check, cash, or accept a credit card payment.
You can get a customized event form from your
Administrator web page and make copies to have at the registration desk. After the event you can
choose to "register" the walk-ins 1) to ensure all information is
still in one place and 2) to collect walk-in credit card payments.
- Do registrants get receipts?
All registrants receive an online acknowledgement of their registration
and can print out the acknowledgement page from their browser. Those that provide
a valid email
address will also get an email acknowledgment. Both the online and email acknowledgement
can be customized with event specific information such as the agenda, directions,
parking instructions and more. In addition, if a credit card was
used for payment the registrant receives an
email receipt for the transaction from the credit card company.
- What kinds of events or activities can you handle?
We can handle almost any kind of event, product, service, subscription, membership, or activity which does not require collection of sales tax and does not require Amplify to deliver anything "hard" other than by electronic means.
- What kind of browser or computer is required?
Registrants and administrators can use any browser of
relatively recent vintage including Internet Explorer, Firefox, Netscape,
and Safari. As long the computer can use these browsers and access the Internet,
then our online registration software will function properly. However, we always encourage
people to use the latest browser version. They are free and later versions
tend to be more reliable, secure, and supportive of new features.
- Can we print name badges?
Yes. To give you the ultimate flexibility we provided you label template of various sizes, with and without logos, for you to download and then use with your downloaded database to mail merge to produce labels.
- How do we provide registrants the link to the registration page?
We provide all the links for you. You can simply put them on your own web site as a, say Register Now button or as text, or send the links by email to your prospects. It's very easy and we can help if need be.
- Do you support email promotion campaigns?
No. There are many services that specialize in email promotion and email list management and we encourage you to use them. Do this search on Google to find most of the current popular services. Some are free for small lists and trials.
- The same people sign up for our activities regularly. How can you make the sign up process easier for them?
Optionally, an event can be set up so that when a person registers
they can elect to assign themselves a user ID and password. When they return for
the next activity or event, all they have to do is enter their ID and password
and all their name and address information is automatically retrieved and entered.
- How can I reduce my costs?
You can get someone to sponsor your registration site.
We would place the sponsor's banner prominently on
the registration form for your event, and include
their text messages in our receipts and acknowledgment emails. We do charge
separately for adding sponsor information, but your sponsor should cover
our costs and more to substantially reduce your total cost.
- Can anyone steal a registrant's credit card number?
All the transaction processing of credit card numbers is done
through SSL encryption, an Internet standard, using the Authorize.net secure servers. The use of credit cards on the Internet is often said to be safer than using your credit card in a restaurant or store, where receipts can be left for anyone to see. The most important thing about your credit card number is to keep in away from "prying eyes", no matter where the "eyes" are. SSL encryption does this. We do not
store credit card numbers on our server; we merely collect the credit card number and expiration date on the SSL page, pass it on the credit card company via Authorize.net and once approved or rejected completely discard the number and expiration date information.
is the likelihood of receiving fraudulent transactions?
We have numerous protections in our software to protect
against automated fraudulent use of your site. However, we cannot
prevent an individual who uses a stolen card number and personal
information from trying to "buy" a
registration. Fortunately, the credit card companies have excellent
mechanisms to reduce these kinds of transactions and thus deny charges.
Even if someone does use
fraudulent information to buy a registration from you, nothing
physical is delivered to a registrant so you only lose a space
at the event. However,
cash you receive will have to be returned to the credit card
company and that can involve some paperwork.
- What happens
if a registrant cancels and has paid by credit card?
Registrations can be credited by using the credit card originally used
for the registration. Our administration web site facilitates this—it is very easy
to do with a few clicks. Contact information already stored in your
database is reused to speed up your processing.
We keep accurate records for you to maintain full accounting consistency of
both money and registration counts.
- I already have a merchant account. Can I use it?
Yes, with a couple of provisions. Your merchant bank must allow Internet
transactions, and your card processor must be able to set you up to use Authorize.net as
the payment gateway for online transactions. Please see our
page on credit cards for more information.
- Why we don't collect money for you
You are much better off having checks sent directly to you and having your own merchant account because:
For more information see this
page on using third parties to collect your money.
- Payments to you are not delayed. If others collect the money for you payments
are typically sent every 2 weeks or month.
- We do not have to keep some monies back to cover the bad check and chargeback
- You are not dependant on the third party's financial stability and their
promise not to use your money to support their own business's cash flow.
With a third party the money is theirs until they pay you.
- With third parties registrants can be confused when they don't see your
name on their charge card monthly statement and are prone to dispute the
charge causing substantial paperwork and payment delays.
have many events. Is your minimum charged for each one?
Usually not, particularly
if those events have the same pricing and questionnaire, and only differ
by date and/or location. When you do events at regular intervals often
we can work out a custom subscription
based plan for you that will reduce you costs. Just contact us.
- How quickly do we receive the money you collect on our behalf?
We don't collect money on your behalf; you receive the money directly through your merchant account (or PayPal if you use them). Faxed in registrations are sent directly to you. If the registrant pays by check, the check is always made out to you, and
mailed directly to you by the registrant. Unlike many online registration services the money NEVER comes to us. We bill you for our fees separately.
- Are there any set-up fee or other upfront charges?
No. We do ask for our minimum fee the earlier of:
- The date you have collected registration fees by credit card in an amount greater than
our minimum fee; or
- One month after you tell us you approve of your registration pages, and that the event be made live; or
- a date we mutually agree upon that gives you sufficient time to evaluate our
work and go live
- Others have single fixed price per registrant. Why don't you?
Our charges are based
on the features you need and use. For more complex events our charges are
often higher. However, if you had to set-up more complex events with other services
it would take
you hours of trial and error. We save you that time by doing the set-up
for you, while providing a very registrant friendly registration form, even for complicated
will always work with you with ideas to reduce your price.
- How do you handle discounted prices for some registrants only?
Here are some of the options from which you can chose:
For more information on pricing options see this
- All the prices can be listed on the same form putting people on the honor system. Some clients do this, for example, if there is a member and non-member price.
- We can create a page where the registrant first chooses what kind of registrant
they are, e.g., student, general attendee, sponsor, etc. Then once they
chose, the registration page with the appropriate pricing is shown in the
browser. This does not prevent one group from seeing another's pricing,
but it is an effective means of delivering the right price to the registrant.
But again, it is based on the honor system.
- If you are concerned about exposing discounted prices to everyone, we
can offer you special codes that can be used by registrants to get only the
pricing applicable to them—without the code they can only get general
registrant pricing. The code can be delivered to registrants via your promotional
emails either as a code to be manually entered, or a directly embedded in a link to
the registration page with their special pricing.
- If you are concerned that registrant will improperly share special codes, then we can also offer codes that once used cannot be used again. We call these OneOnly™ codes.
- Can Members register at no-charge while others pay?
Yes, if you are a membership
organization and members attend events at no-charge, while guests or others
pay, then we set up two methods to register. For members, the process is
simplified (no payment
information is needed) to make it as quick as possible. If members pay
a reduced fee, then different prices are set up on the registration page,
e.g., one for members, one
for guests, one for all others, etc. See the previous FAQ above too.
- Can you accommodate multiple levels of Early Bird Pricing?
Yes. You just provide us the all the early bird and normal prices and the dates you want the price changes to occur. Prices change automatically on the dates specified.
- Do you have special pricing for charities and non-profits?
We do support various kinds
of organizations with favored pricing. We make our decisions based on the
organization's mission. See the organizations we support on our philanthropy
- Can we have access for more than one administrator?
Yes. Within reason, you can have multiple administrators access the reports in your password protected administrator pages.
- How do we deal with cancellations?
Through the Administrator you can, depending on the form of payment,
void, cancel, credit, or refund money and/or registrations. This is done to
maintain proper accounting for your event money totals, as well as people totals
(sometimes you credit money but retain the registration, so you need two
types of credit.)
- Can we download registrant information?
You can download the information collected in the
registration process as an Excel spreadsheet, or comma separated
file (CSV) at any time. In addition, you can customize the
information prior to download if you want only portions of
- Can we customize reports?
Yes, reports can be sorted, and queried against multiple
criteria e.g., just those that signed up from a particular
company, or those that paid by check. Each report that you
create can be saved as favorite or bookmark in your browser so
once you have created it you can repeat it as often as you like
as new registrants sign up.