If you have questions that are not covered below please send those questions to us and we will answer quickly.

 General Registration Questions

• What is a no-charge event?
  It means you do not charge your registrants for attending your event or activity.
• What kinds of questions can we ask on the registration form?
  You can ask any kind of question and as many as you want with the limitations of the price plan you choose. For most events, we suggest that you ask no more than four questions to avoid frustrating registrants. You can also provide us your chosen answers to questions so the registrant can just click on an answer rather than typing one. Take a look at DEMO events to see how questions are included in the site. Typical questions might be "How do you find out about our event" (answers: Mailer, Article in paper, Friend, Advertisement. etc.) or "Tell us your professional capacity" (answers: Executive, Manager, Engineer, Other Professional, etc.)
  
  We can also have questions that are mutually exclusive, so if you answer one, you cannot answer the other. One use of this is when you have multiple sets of workshops occurring at the same time, and within each workshop the registrant has multiple choices.
• Can more than one person register at a time?
  Yes. This is how it works. The person paying first chooses all the items available for themselves and their group, and then pays for them (each member of the group can have different items, if available). Once paid, each member's contact information is entered on another form, together their choice of paid-for items. If the payer does not have all the groups contact information, he or she, or the group member can return later to enter the appropriate information—a link is provided by email for this purpose.
• How do you handle walk-ins at an event?
  You can handle them just as you do now—accept a check, cash, or accept a credit card payment. You can get a customized event form from your Administrator web page and make copies to have at the registration desk. After the event you can choose to "register" the walk-ins 1) to ensure all information is still in one place and 2) to collect walk-in credit card payments.
• Do registrants get receipts?
  All registrants receive an online acknowledgement of their registration and can print out the acknowledgement page from their browser. Those that provide a valid email address will also get an email acknowledgment. Both the online and email acknowledgement can be customized with event specific information such as the agenda, directions, parking instructions and more. In addition, if a credit card was used for payment the registrant receives an email receipt for the transaction from the credit card company.
• What kinds of events or activities can you handle?
  We can handle almost any kind of event, product, service, subscription, membership, or activity which does not require collection of sales tax and does not require Amplify to deliver anything "hard" other than by electronic means.

General Usage Questions

• What kind of browser or computer is required?
  Registrants and administrators can use any browser of relatively recent vintage including Internet Explorer, Firefox, Netscape, and Safari. As long the computer can use these browsers and access the Internet, then our online registration software will function properly. However, we always encourage people to use the latest browser version. They are free and later versions tend to be more reliable, secure, and supportive of new features.
• Can we print name badges?
  Yes. To give you the ultimate flexibility we provided you label template of various sizes, with and without logos, for you to download and then use with your downloaded database to mail merge to produce labels.
• How do we provide registrants the link to the registration page?
  We provide all the links for you. You can simply put them on your own web site as a, say Register Now button or as text, or send the links by email to your prospects. It's very easy and we can help if need be.
• Do you support email promotion campaigns?
  No. There are many services that specialize in email promotion and email list management and we encourage you to use them. Do this search on Google to find most of the current popular services. Some are free for small lists and trials.
• The same people sign up for our activities regularly. How can you make the sign up process easier for them?
  Optionally, an event can be set up so that when a person registers they can elect to assign themselves a user ID and password. When they return for the next activity or event, all they have to do is enter their ID and password and all their name and address information is automatically retrieved and entered.

Charge Card Questions

• How can I reduce my costs?
  You can get someone to sponsor your registration site. We would place the sponsor's banner prominently on the registration form for your event, and include their text messages in our receipts and acknowledgment emails. We do charge separately for adding sponsor information, but your sponsor should cover our costs and more to substantially reduce your total cost.
• Can anyone steal a registrant's credit card number?
  All the transaction processing of credit card numbers is done through SSL encryption, an Internet standard, using the Authorize.net secure servers. The use of credit cards on the Internet is often said to be safer than using your credit card in a restaurant or store, where receipts can be left for anyone to see. The most important thing about your credit card number is to keep in away from "prying eyes", no matter where the "eyes" are. SSL encryption does this. We do not store credit card numbers on our server; we merely collect the credit card number and expiration date on the SSL page, pass it on the credit card company via Authorize.net and once approved or rejected completely discard the number and expiration date information.
• What is the likelihood of receiving fraudulent transactions?
  We have numerous protections in our software to protect against automated fraudulent use of your site. However, we cannot prevent an individual who uses a stolen card number and personal information from trying to "buy" a registration. Fortunately, the credit card companies have excellent mechanisms to reduce these kinds of transactions and thus deny charges. Even if someone does use fraudulent information to buy a registration from you, nothing physical is delivered to a registrant so you only lose a space at the event. However, cash you receive will have to be returned to the credit card company and that can involve some paperwork.
• What happens if a registrant cancels and has paid by credit card?
  Registrations can be credited by using the credit card originally used for the registration. Our administration web site facilitates this—it is very easy to do with a few clicks. Contact information already stored in your database is reused to speed up your processing. We keep accurate records for you to maintain full accounting consistency of both money and registration counts.
• I already have a merchant account. Can I use it?
  Yes, with a couple of provisions. Your merchant bank must allow Internet transactions, and your card processor must be able to set you up to use Authorize.net as the payment gateway for online transactions. Please see our page on credit cards for more information.
• Why we don't collect money for you
  You are much better off having checks sent directly to you and having your own merchant account because:

  1. Payments to you are not delayed. If others collect the money for you payments are typically sent every 2 weeks or month.
  2. We do not have to keep some monies back to cover the bad check and chargeback possibilities
  3. You are not dependant on the third party's financial stability and their promise not to use your money to support their own business's cash flow. With a third party the money is theirs until they pay you.
  4. With third parties registrants can be confused when they don't see your name on their charge card monthly statement and are prone to dispute the charge causing substantial paperwork and payment delays.

  For more information see this page on using third parties to collect your money.